FAQ
Frequently asked queastions
The Product
The Konna hoodie features a modern, relaxed fit that is designed for comfort without sacrificing structure. It’s not baggy, but provides enough room for movement. We recommend taking your normal size. If you prefer a more oversized look, you can size up. For detailed measurements, please see our Size guide.
The Konna hoodie is our answer to fast fashion. Instead of chasing trends, we focused on perfecting one thing: a hoodie built with uncompromising quality to last for years, not seasons. It’s special because of its substantial 410 GSM heavyweight fabric, its timeless Nordic design, and its responsible production in a small, family-owned factory in Portugal. It’s a standard, not a trend.
GSM stands for Grams per Square Meter. It’s the single most important measure of a fabric’s quality, density, and durability. While many hoodies on the market are made from lighter fabrics (under 350 GSM), our 410 GSM French Terry cotton provides a tangible structure and weight that you can feel instantly. It means your hoodie will hold its shape, resist wear, and feel substantial, wash after wash. It’s the weight of quality.
To ensure your hoodie lasts a lifetime, we recommend washing it inside out in cold water (30°C) with similar colors. Please do not tumble dry; instead, reshape it while damp and let it air dry. This gentle care protects the premium cotton fibers and maintains the hoodie’s structured fit.
Contact us
If you have any other questions, please don’t hesitate to get in touch!
The Brand & Responsibility
We are proud to say that every Konna hoodie is crafted in a small factory in Portugal. We chose our partner based on their decades of experience, commitment to exceptional craftsmanship, and ethical production standards.
Konna was founded on a simple idea: buy less, choose better. We grew tired of the endless cycle of consumption and built Konna Minimal hoodie to last. Our philosophy is to create timeless, essential pieces with such high quality that they become trusted companions for years. We believe a garment’s value is measured in its durability and the stories it collects over a lifetime.
It means your hoodie is safe, from the fabric down to the thread. The OEKO-TEX® STANDARD 100 is a globally recognized, independent certification that guarantees every component of our product has been tested and found to be free of harmful substances. It’s your assurance of clean, responsible, and skin-friendly quality.
Absolutely. We designed the Konna Minimal Hoodie to be the antithesis of fast fashion-it’s a cornerstone piece built to last for years, not just a season. Its longevity comes from the heavyweight 400 GSM fabric that resists wear and the expert construction from our Portuguese partners. We believe its true value is measured in ‘cost-per-wear.’ With proper care, it will become a trusted companion that only gets better with time, making it a far more sustainable and sensible investment than replacing cheaper, lower-quality alternatives.
Our commitment to responsibility is the foundation of our brand, and our first launch sets the standard for this. For us, however, this is just the beginning. We believe in constant improvement and are always seeking out more sustainable materials, more ethical production partners, and new ways to minimize our environmental footprint as we grow.
This philosophy is directly linked to our promise of creating exceptional products. We believe a truly premium garment must be durable, comfortable, and stylish, while also being made with respect for people and the planet.
As we move forward, we are actively exploring next-level certifications like the Global Organic Textile Standard (GOTS) and innovative, eco-friendly fabrics. Our journey is one of progress, not perfection, with a simple goal: to offer you products you can be proud to own for years, knowing they were made the right way.
Ordering & Shipping
We currently ship to all in European Union, Canada, Norway, Switzerland, United kingdom, and United Arab Emirates. We are working on expanding our shipping zones, so sign up for our newsletter to stay updated!
Once your order is placed, it typically takes 1-2 business days to process. Estimated delivery times are 3-7 business days within the EU and 5-14 business days outside EU. You will receive a tracking number as soon as your order is on its way.
We want you to be completely satisfied with your Konna hoodie. We offer a 14 day return policy for any items in their original, unworn condition. You can read more about Refund and Returns policy. If you wish to make a return or an exchange, please contact us Info@konnaclothing.com
Duties & Taxes for International Orders For orders shipped outside the EU, the recipient is responsible for all import duties, customs fees, and local taxes. These charges are levied by the destination country’s customs office and are not included in the item price or shipping cost.
Currently, we do not offer free returns. As a small brand focused on thoughtful consumption and sustainability, we ask the customer to cover the cost of return shipping. This helps us reduce unnecessary transport and encourage considered purchases.
Of course, if your item has a manufacturing defect or if we have made an error with your shipment, we will cover all return shipping costs without question. For our full policy or to initiate a return, please visit our Refund & Returns Policy page.
Yes, we do! We are happy to offer complimentary free Standard Shipping on all orders to destinations within the European Union.
For those who need their order faster, an Express Shipping option is also available at checkout. We also offer free Express Shipping on all EU orders over €300.For our international customers outside the EU, we have a flat-rate shipping fee. You can see all the details and delivery time estimates on our Refund & Returns Policy page.
